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Frequently Asked Questions

How do I import an assessment from a CAIQ 3.0.1 Spreadsheet?

To import a CAIQ 3.0.1 Spreadsheet into STAR Platform, follow these steps:

  • Navigate to the assessments page for the license in question.
  • Click the "Import" button.
  • Type the name of the service that was assessed in your spreadsheet.
  • Click the "Choose file" button and attach the spreadsheet.
  • Click *"Import" and wait while our server imports the data.

When the import is complete, you will arrive at the Overview page for the assessment and will be able to update any imported content as needed.

*Importing assumes you have not modified any cells or columns within the spreadsheet.

How do I backup/download an assessment?

Look for the icon on either the assessment index of your license, or on the assessment overview page. If you don't see the icon, you don't have permission to export that assessment and should contact your license's administrator.

How do I submit an assessment to the STAR registry?

Look for the icon on either the assessment index of your license, or on the assessment overview page. If you don't see the icon, you have not answered every question of the assessment.

How can I cross reference CCM/CAIQ controls in STAR Platform with other international standards such as PCI-DSS, ISO/IEC 27001 or FedRAMP?

STAR Platform currently allows cross-referencing any CCM/CAIQ control with 33 different reference points, including 27 international standards and regulations, deployment models, architecture and CSA security guidance. These standards include almost all mappings that exist in the CCM, including of course PCI-DSS, ISO/IEC 27001 and FedRAMP.

What happens when my license expires?

When a license expires, you will still have access to all of your assessments and be able to download them as is. You will not, however, be able to create or import new assessments, nor edit existing assessments. Once renewed, you will regain full access to STAR Platform for another year.

How can I access your application without Javascript?

Javascript should be enabled for the best user experience; however, many core features of the application can be used having Javascript disabled with some expected limitations.

  • Assessments will need to be performed via the Assessment Overview:

    • From the top-level assessments index page, clicking the icon on a given assessment will display its overview page.
    • Scroll down to and click on the question/control you want to assess.

      The specific control’s page will contain links to its associated questions while a specific questions page will contain a form for recording your answer.

    • Record your answer and notes/comment (if any) in the form.

      When all questions under a control are no longer “Open”, a new form will be displayed where you may address the overall maturity of the control.

  • While the default License Roles of Admin, Evaluator, and Reviewer can be assigned to new or existing license users, these roles cannot currently be modified without Javascript enabled. Nor can new roles be created without Javascript.

I want to remove my account. How do I do that?

If you would like to see your account and all its associated data removed from the application, please email our support team.

How do you use personal information collected from me?

Please see our Privacy Policy.

I have an idea for STAR Platform; how can I provide feedback?

We are always looking for ways to improve the application. The easiest way to let us know your thoughts is to fill out our site contact form . You can also simply email the web team at [email protected].

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